Asset Protection Plans
Pluto
Pay-As-You-Go
£395 each call-out
Best for: Low-usage rooms or one-off servicing needs
- Book when needed
- Call-out: £395 (Mainland UK)
- Wholesale pricing on parts
- Applicable to 1 room
- Standard scheduling (28 day lead time)
- Phone & email support
- Service report provided
Saturn
Ring Fence Your Investment
£35 / month
Best for: Standard SEN schools & care settings
- 1 annual service visit included
- Any additional call-outs: £150
- 15% off replacement parts & repairs
- Applicable to 1 room
- Priority scheduling (21 day lead time)
- Phone, email & video support
- Service report provided
Jupiter
Our Most Cosmic Cover Plan
£65 / month
Best for: High-traffic or critical sensory rooms. Best protection.
- 1 annual service visit included
- 2 additional free call-outs per annum*
- 50% off parts & repairs*
- Applicable to up to 3 rooms*
- VIP scheduling (7-10 day lead time)
- Phone, email & video support
- Service report provided
- 10% off all equipment orders* (exc. Projects)
- £1,000 rebate on new installation projects*
- Online annual training refresher
💡 Tip: The easiest time to add an Asset Protection Plan is alongside a new installation, ask your project manager about bundling it into your quote. *Terms apply
Our Asset Protection Plans ensure your sensory room stays safe, functional,
and ready for play every single day, with expert support whenever you need it.
We service any sensory room, not just our own installations.
We also offer a bundled rate for multi-rooms.
Plan Comparison
| Feature | Pluto | Saturn ⭐ | Jupiter |
|---|---|---|---|
| Peace of Mind | ✓ | ✓ | ✓ |
| Phone & Email Support | ✓ | ✓ | ✓ |
| Spread Payments | ✗ | ✓ | ✓ |
| Annual Service Visit | ✗ | ✓ | ✓ |
| Discount Call-Out Charge | ✗ | ✓ | ✓ |
| Discounts on Parts | ✗ | ✓ | ✓ |
| Priority Scheduling | ✗ | ✓ | ✓ |
| Video Support | ✗ | ✓ | ✓ |
| Interactive Projectors Included | ✗ | ✗ | ✓ |
| School Holidays Scheduling | ✗ | ✗ | ✓ |
| Purchase Discounts* | ✗ | ✗ | ✓ |
| Onsite Support | ✗ | ✗ | ✓ |
| Discount on new installations | ✗ | ✗ | ✓ |
| Annual Staff Training | ✗ | ✗ | ✓ |
| Multiple Rooms (up to 3) | ✗ | ✗ | ✓ |
Ready to Protect Your Sensory Room?
Get in touch to discuss which plan is right for you, or to book a one-off service.
Frequently Asked Questions
What's included in a service visit?
Your engineer visit focuses on safe operation, reliability, and practical "quick wins" to keep the room running well.
🔍 Safety + Function Checks
- Full functional test of all equipment (lights, controls, interactive elements)
- Visual check of electrics, wiring, connectors, drivers/PSUs
- Mounting points/brackets/fixings inspection
- Padding & soft play wear assessment
- We designed much of this equipment, nobody knows how to fix it better than we do. Unlike general electricians, we carry specific sensory parts. We aim to fix issues on the first visit.
- Bubble tube cleaning & water replacement
📽️ AV / Projection / Control Systems
- Projector service: filter clean + lamp check + alignment
- Room control system testing (wall panel/iPad/PC)
- Interactive equipment testing
- Basic on-site repairs included
📋 Reporting + Training
- Written service report with findings & recommendations
- We follow strictly to HSE, BSI, and RoSPA. If it's not safe, we don't sign it off.
- Clear "next steps" list with remedial quotes where needed
- Staff refresher on correct use + basic troubleshooting
- Advice on weekly quick-checks your team can do
Do you service rooms you didn't install?
Yes, in almost all cases. Send us photos and a list of what's installed and we'll confirm what we can cover. This is a key advantage over competitors who only service their own brand.
What parts are covered by the plan discounts?
Plan discounts (15% for Saturn, 50% for Jupiter) apply to standard service parts. Some major components are excluded.
✅ Parts INCLUDED in discount:
General parts:
- Batteries
- Fuses
- Lamps/Bulbs (not multimedia projector bulbs)
- Power supplies
- Jack sockets, nuts & plugs
Bubble Tube / Popcorn Tube parts:
- Base cover, tube lid, tube strap, tube feet
- Pump, solenoid, air hose
- LED lights, fan/blower
Parts not included (pay full price or order discount):
Complete replacements, for example:
- Replacement pinspots
- Replacement bubble tube or popcorn tube columns
- Replacement controllers
- Replacement Switch2 control points
- Replacement sound systems
- Multimedia projector bulbs/lamps
- Other major equipment replacements
Jupiter members still receive 10% off general orders on excluded items.
Are there any optional Add-ons?
Yes, we can negotiate the plan based on your specific requirements.
Some of the optional Add-Ons:
- Extra planned visits (bi-annual / quarterly servicing)
- Out-of-hours / holiday working (subject to availability)
- Interactive / immersive projection systems (quoted add-on)
- Multi-room / multi-site bundles (discounted contracts)
What's your typical response time?
Saturn members: 21 day lead time (priority). Jupiter members: 7-10 day lead time (VIP). Pluto (pay-as-you-go): 28 day lead time, subject to availability.
What if no fault is found?
If we attend and find no fault (or the issue was misreported), a minimum call-out fee may apply. We'll always try to troubleshoot remotely via video call first to avoid unnecessary visits.
What about Scotland / offshore locations?
Mainland UK pricing is shown above. Scotland and offshore locations are quoted individually — please contact us.
Can I pay by Direct Debit?
Yes. We offer convenient monthly Direct Debit payments for Saturn and Jupiter plans — perfect for school budgets. Annual lump-sum payments are also available.
What about interactive projector systems?
Interactive projectors are included in Jupiter plans at no extra charge. For Saturn and Pluto, interactive projection servicing is available as an add-on — unlike competitors who charge £450+ surcharges.
How do I book my annual service visit?
We'll contact you to arrange a suitable week or range of dates that work for your school. Once you've secured a date, most customers request the same slot the following year — making future planning easy.
Do you provide staff training?
Yes — and it's a popular benefit. We know schools have high staff turnover, so refresher training is included with every service visit. Jupiter members also get access to free online training resources and can request an annual dedicated training session.
What are the basic T&Cs of these Subscription Plans?
- Pricing is per room, unless on Jupiter package then up to 3 rooms included. If you have multiple sensory rooms or sites, contact us for a bundled multi-room quote.
- Additional free call-outs (Jupiter): It is up to you to book these free call-outs and they will need to be for required investigation and repair work.
- Service Week: Subscription rates are based on accepting a slot during our scheduled Service Week in your county. Dedicated slots outside this period may incur travel surcharges.
- Mainland UK only: Standard pricing covers England & Wales. Scotland and offshore locations are excluded and quoted individually due to travel costs.
- Consumables (projector bulbs, batteries, fuses, water treatment) are chargeable unless your plan tier specifies otherwise.
- Misuse/neglect and cosmetic-only damage are not covered.
- Equipment beyond economical repair may require a replacement quote.
- Coverage for equipment not supplied by Mike Ayres Design is confirmed case-by-case ("best endeavours" basis).
- No fault found: If we attend and find no fault or a user-error issue, a minimum call-out fee may apply.
- Minimum term: 12-month commitment. Cancellation requires 30 days' written notice.
- Payment: Monthly via Go Cardless Direct Debit, or annual lump-sum payment. We'll send you a secure payment link to set up.
- Support hours: 9am-5pm, Monday-Friday. Out-of-hours support available as an add-on.
Full terms and conditions provided upon subscription. For questions, contact our servicing team.