We want you to be happy with your Products, if you are not and you want to return them, please let us know within 14 days of receipt.
Once you have informed us, please return the Products within 14 days of this.
It is important that any unwanted Products are returned in re-saleable condition, unused and undamaged in the original packaging.
We will refund the delivery charge on your order if damaged and/or received incomplete, provided you return the Products received in full.
If you are only returning some of the items on your order, then we will only refund you the cost of those items.
To return an item, contact us on 01359 251 551 or enquiries@mikeayresdesign.co.uk to obtain a Returns Number, this number should be marked clearly on the packaging of the item being returned.
We will require you to return the Products to Mike Ayres Design in the event of a cancellation. If the Customer is cancelling using their statutory cancellation rights, then Mike Ayres Design will require the Customer to pay the cost of returning them.
If you wish for Mike Ayres Design to arrange collection, there is a minimum administration charge of £10 on top of any collection costs, which is based on the size of the product. A quote will be provided before collection, please contact us on 01359 251 551 or enquiries@mikeayresdesign.co.uk.
Unauthorised returns, which are returns beyond the 28 day period of purchase, do not have a Returns Number, or are not in resalable condition, the refund may be rejected or be subject to a 15% restocking fee.
Once you have returned your Products, it can take up to 14 days to receive your refund, but normally is much quicker than this.
Where a product has been Made to Order, or you have specified a certain colour, unless faulty, we're unable to offer a refund.
Eating, hygiene items, inflated items (therapy balls, waterbeds etc), chew items, CD’s, DVD’s and books are also non-returnable.
Return shipping expenses are paid by Mike Ayres Design only if the customer received Products which are defective, were received incorrectly due to Mike Ayres Design error or were returned under warranty.
Purchases originally made by credit card are refunded to the same card.
Products originally purchased by cheque, money Order or purchase Order will be issued a credit on the Customer's account, or a refund cheque will be issued at Mike Ayres Design’s discretion.
